Help & Support

Help and Support

How can we help?

Frequently Asked Questions.

For assistance with a recent purchase, or for more information about our products and services, please complete and submit the form below, or call us at 1 (646) 649-5808 10am – 6pm, Monday - Friday EST.

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General inquiries

Please email us at, or call us at 1 (646) 649-5808 M-F 10AM-6PM EST


For more information about your purchase or for help placing an order, email our Customer Service representatives at To place an order by telephone, please call us at 1 (646) 649-5808 M-F 10-6 EST.

Product Inquiries and Personal Shopping Services

For answers to your questions about specific jewelry on the site, please contact via email at For special help with purchasing jewelry for yourself or as a gift for someone else, please visit Personal Shopping and complete our questionnaire form. Please allow 24-48 hours to receive a response via email.


Charm & Chain’s complete return policy may be found here. We accept returns within fifteen (15) days of delivery to you. All returns MUST include the Return Form enclosed in your original package. To request an additional Return Form, please email Items purchased on sale, or specified as Vintage or One of a Kind, are returnable for store credit only. Merchandise without original tags intact is non-returnable.

© 2016 Charm & Chain