Returns

Returns

Charm & Chain is dedicated to creating a positive shopping experience for every customer. If you are not satisfied with your purchase, please follow the instructions provided on the Return Form included in your original package. Our Return Policy may be found below. Should you have any questions, please contact us at returns@charmandchain.com with the subject line “RETURN INQUIRY” and your original Charm & Chain order number.

Thank you so much for shopping with us—we truly appreciate your business.

RETURN POLICY

To make a return, please complete the Return Form on the reverse side of your packing slip. If you need an additional form, please email returns@charmandchain.com to receive a Return Form before sending your return. THIS RETURN FORM MUST BE INCLUDED IN YOUR RETURN PACKAGE. Please fill out the form completely.  A pre-paid shipping label has been included in your package for your convenience (US customers only, not including AK, HI & PR).  If used, a flat fee of $9.50 will be deducted from your order refund/credit for return postage.  Pre-paid shipping labels are not included with made-to-order or final sale items.

All returns must be postmarked within fifteen (15) days of your receipt of the ordered merchandise. Item(s) must be in original unused condition; all tags, cards, boxes and/or pouches must be included with your return. Any unauthorized returns (i.e. not including a Charm & Chain Return Form, which is included in your original shipment ( to request another Return Form, please email us at returns@charmandchain.com), undelivered packages, or returns postmarked after fifteen (15) days of your receipt of the order, will be subject to a 20% restocking fee, or delivery may be refused and the merchandise returned to sender. Returns made after thirty (30) days of receipt will NOT be accepted.

Returns must be sent via U.S. Postal Service, FedEx, or UPS only. Return packages MUST been insured for the full retail value of the merchandise. Charm & Chain does not accept damaged merchandise. NO REFUNDS OR STORE CREDIT WILL BE ISSUED FOR MERCHANDISE RETURNED IN A USED OR DAMAGED CONDITION. Pack returns with adequate protective padding and materials, as merchandise damaged from improper packaging or otherwise will not be accepted. Any requests for damaged merchandise in connection with insurance claims you may make must be accompanied by a pre-paid, self-addressed electronic UPS label.

Shipping and handling charges are non-refundable, and customer is responsible for return shipping costs.  If a pre-paid shipping label is used, $9.50 will be deducted from your refund/credit.  

If you are entitled to a refund, your refund will be credited back to your original method of payment within 7-10 business days of receipt, except during and after holiday season, during which time return processing may take up to fifteen (15) business days. If you wish to make an exchange, you will have to place a new, separate order (unless you are exchanging damaged merchandise for replacement merchandise). Any return or exchange that does not meet the above criteria will not be accepted. Sale (excluding final sale), vintage, and one-of-a-kind merchandise is returnable for store credit only.

If an item you order is not available, or the price has changed, we will attempt to contact you to let you know of the unavailability or the price changes, as applicable. If we are unable to contact you, we will cancel the order. We will not substitute any item without your permission first. Price adjustments are not available for items which have gone on sale since being purchased. We attempt to promptly ship products ordered. Generally, orders placed Monday-Friday before 12 PM EST will begin processing within twenty-four (24) hours, excluding holidays, and will ship within seventy-two (72) hours, in all cases pending availability and credit verification. All orders placed after 12 PM EST will generally begin processing the next business day, and ship within seventy-two (72) hours of when processing begins. Generally, orders placed on Friday after 12 PM EST will begin processing on the following Monday. Please allow additional time for shipments to APO/FPO addresses. Please note that these processing and shipping provisions are only general guidelines, and Charm & Chain cannot ensure that the time frames noted will be met.

Charm & Chain inspects all merchandise for defects and damage prior to shipment. However, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Goods damaged due to buyers’ use and/or negligence will not be accepted for refund. Charm & Chain is not liable for any damages in the event that merchandise you receive from us is not of the type advertised. If you receive such merchandise, you may return it so long as you comply with all of the return policies of Charm & Chain. Returns and exchanges are accepted on all items unless otherwise noted in the item description. 

 


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