Privacy Policy

Privacy Policy

Notice of Acceptance

The materials on this web site ("Site") are provided by Charm & Chain, LLC or its subsidiaries and affiliates ("Charm & Chain") as a customer service. By downloading, viewing, copying, printing or otherwise using any part of the Site, you agree to these Terms of Use (Including Privacy Policy and Certain Provisions Regarding Purchases/Returns/Exchanges) (the "Terms of Use"). If you do not agree with these Terms of Use, please do not download, view, copy, print or otherwise use any part of the Site. These Terms of Use may be revised at any time by updates to this page.

Web Site Copyright

All materials on this Web Site ("Site"), including text, graphics, logos, icons, images, and audio or video files, are the property of Charm & Chain or its content providers, and are protected by U.S. and international copyright laws. The compilation of all the content on this Site is the exclusive property of Charm & Chain and is also protected by U.S. and international copyright laws. You may download onto one computer, view, copy, and print the materials on this Site for personal, informational, non-commercial, internal use only, provided that you do not remove or alter any trademark, service mark or logo, or any copyright or other proprietary notices, in the case of printing, that reproduction is not done in large quantities (defined as ten or more copies of a particular image, description, or biography). Notwithstanding the foregoing, you may download, view, copy, and print the details for the products offered by Charm & Chain only as a means to facilitate the purchase of said products from Charm & Chain. Such use shall be subject to the disclaimer of warranty, limitation of liability and other terms and conditions contained herein.

Except as provided above, you may not download, view, copy, print, reproduce, distribute, republish, display, post, transmit or modify any part of the Site in any form or by any means without the prior written consent of Charm & Chain (including by mirroring any part of the Site). Charm & Chain may revoke any of the rights granted in these Terms of Use at any time without notice, and those rights terminate automatically without notice if you violate any of these Terms of Use. Upon revocation or termination of such rights, you must destroy any digital or printed copies you have of any portion of the Site. Unauthorized use of any materials on this Site may violate copyright laws, trademark laws, and other laws of the U.S. and other jurisdictions. All rights not expressly granted in these Terms of Use are reserved. Everything you download—the software, images, and data—remains our property. We retain full and complete title to the software and to all associated intellectual property rights. Site material may not be redistributed or sold, nor may it be reverse-engineered, disassembled, or otherwise converted to any other form.

Artist Copyrights

All digital images contained in this website are owned or under license by Charm & Chain and are available to any person for the express purpose of viewing the Site. No image or portion of any image may be reused without the express written consent of Charm & Chain and the individual artist. All physical artworks are owned solely by the individual artists and are subject to United States and international copyright laws. No artwork may be reproduced or replicated in part or in its totality without the express written consent of Charm & Chain and the individual artist.

Trademark

The trademarks, service marks and logos used on this site ("Trademarks") are registered or unregistered Trademarks of Charm & Chain or its subsidiaries and affiliates, or others. Nothing on this Site shall be construed as granting (by implication, estoppel, or otherwise) any license or right to use any Trademark without the prior written consent of Charm & Chain or any third party that owns a Trademark displayed on the Site. Charm & Chain, its subsidiaries and affiliates make no claim to the Trademarks of others which may be displayed on the Site. In particular, Charm & Chain prohibits the use of any Trademark as a link to this Site or any other site.

Links to Other Sites

As a convenience to users, the Site may contain links to non-Charm & Chain sites. Charm & Chain has no control over and accepts no responsibility for the content or performance of non-Charm & Chain sites, and a link to a non-Charm & Chain site does not mean that Charm & Chain endorses or makes any representations about that site, its performance, its content, its owner, or its owner's products or services.

Global Availability and Applicable Laws

The Site may contain references to Charm & Chain products, services or programs that are not available in your country. Such references are not intended to announce such products, services or programs in your country. Charm & Chain makes no representation that access to the Site is permitted under the laws of nations other than the United States, and access to the Site is prohibited anywhere such access would violate local law. You are responsible for compliance with all applicable laws governing your access to the Site. The use of the Site and any claim relating to it or its contents are governed by the laws of the state of New York, United States and controlling federal law of the United States, without regard to conflict of laws provisions.

Disclaimer of Warranty

The information contained on the Site may contain technical inaccuracies or typographical errors. Both the Site and the products and services described on the Site may be changed at any time without notice. BY CONTINUING TO USE THE WEBSITE AFTER THE DATE OF ANY CHANGE, YOU ARE AGREEING TO SUCH CHANGE MADE BY CHARM & CHAIN. Charm & Chain assumes no responsibility, and will not be liable for, any damage to, or viruses or other disabling code that may infect your computer equipment, software or other property as a result of your downloading, viewing, or otherwise using the Site or any of its content, or any sites to which the Site contains a link, or their content. THE SITE AND ITS CONTENTS ARE PRESENTED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT POSSIBLE UNDER APPLICABLE LAW, CHARM & CHAIN EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, WITH RESPECT TO THE SITE AND ANY SITE TO WHICH THE SITE CONTAINS A LINK.

Limitation of Liability

IN NO EVENT SHALL CHARM & CHAIN BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES, OR ANY DAMAGES WHATSOEVER, SUFFERED AS A RESULT OF DOWNLOADING, VIEWING, COPYING, PRINTING, DISTRIBUTING, MODIFYING, RELYING UPON, OR OTHERWISE USING OR BEING UNABLE TO USE ANY PORTION OF THE SITE OR ANY SITE TO WHICH THE SITE CONTAINS A LINK, INCLUDING, BUT NOT LIMITED TO, ANY BUSINESS INTERRUPTION, WORK DELAY, OR LOSS OF DATA, PROFITS, REVENUES OR OTHER ECONOMIC ADVANTAGE, WHETHER SUCH DAMAGES ARE CLAIMED UNDER CONTRACT, IN TORT, OR OTHERWISE, AND EVEN IF CHARM & CHAIN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL CHARM & CHAIN BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES WHATSOEVER, SUFFERED AS A RESULT OF ACTIONS PERFORMED BY ANY WEB SITE HOSTING SERVICES UTILIZED BY CHARM & CHAIN.

CHARM & CHAIN SHALL HAVE no responsibility or liability for technical problems or technical malfunction which may affect the operation of THIS SITE, including but not limited to, any of the following occurrences: hardware or software errors; faulty computer, telephone, cable, satellite, network, electronic, wireless or Internet connectivity or other online communication problems; errors or limitations of any Internet service providers, servers, hosts or providers; garbled, jumbled or faulty data transmissions; failure of any e-mail transmissions to be sent to or received; lost, late, delayed or intercepted e-mail transmissions; inaccessibility of THIS SITE, in whole or in part for any reason; traffic congestions on the Internet or THIS SITE; unauthorized human or non-human intervention of the operation of THIS SITE, including without limitation, unauthorized tampering, hacking, theft, virus, bugs, OR worms. Use of THIS SITE is at user's own risk. CHARM & CHAIN IS not responsible for any personal injury or property damage or losses of any kind which may be sustained to user's or any other person's computer equipment resulting from USE OF THIS SITE OR THE download of any information from THIS SITE.

SEE ALSO THE LIMITATIONS OF LIABILITY SET FORTH IN THE SECTION BELOW RELATING TO PURCHASES, RETURNS AND EXCHANGES.

Procedure for Claims of Intellectual Property Infringement

If you believe that we have published an image or text that constitutes copyright infringement or your intellectual property rights have otherwise been violated, please provide us with written notice containing the following information:

  • your name, address, telephone number, facsimile number and e-mail address;

  • the name and an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;

  • a description of the copyrighted work or other intellectual property that you claim has been infringed;

  • a description of the image or text you claim is infringing;

    the exact permanent URL for the page or a description of where the image or text that you claim is infringing is located on the Website;

    evidence and information establishing or supporting ownership of a copyright or intellectual property right which is being infringed upon;

  • a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or other intellectual property owner, its agent, or the law; and

  • a statement by you, under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or other intellectual property owner or are authorized to act on behalf of the copyright or other intellectual property owner.

Notices of claims of copyright or other intellectual property infringement should be directed to: info@charmandchain.com

Electronic Communications

When you visit the Site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Privacy Policy

This privacy statement discloses the privacy practices for www.charmandchain.com.

Charm & Chain wholeheartedly respects your privacy. The sole owner of all personal information collected at this site is Charm & Chain, and Charm & Chain will NEVER rent or sell your personal information to any third party. The information collected and stored by Charm & Chain includes your name, address, telephone number, and email address. While your credit card information is collected at the time of purchase, only the last four digits are stored on Charm & Chain server. Credit card information is sent directly to the PayPal Website Payment Pro Service secure server, and that is where it is safely held. Because Charm & Chain collects personal information through a secure server that features the latest encryption technology, you can be assured that none of your information will be viewed by anyone outside of Charm & Chain and PayPal. Furthermore, all shipping labels are pre-printed at Charm & Chain home office, so none of your personal information is held or stored by any of the shipping companies that are used to deliver Charm & Chain orders.

The information you provide to Charm & Chain will only be used to process your order and to add your name (mailing address and email address) to our mailing list so that you will receive future mails by post or by email. Unless there is a problem with your order you will not be contacted by Charm & Chain. You may update or change the personal information Charm & Chain has collected by sending an email to info@charmandchain.com. Should there be any changes to Charm & Chain's Privacy Guarantee, all affected users will immediately be notified by email and all relevant changes will be posted to this portion of the site.

While you are shopping, Charm & Chain uses cookies to keep track of the items that you have placed in your shopping cart. Cookies are bits of information that allow Charm & Chain's server to associate you with the specific products that you have added to your shopping cart. If your cookies are turned off, you will not be able to shop online with Charm & Chain as the system will fail to associate you with any items that you have added to your cart. We recommend that you turn your cookies on while shopping at Charm & Chain, as this will allow for a much more enjoyable and worry-free shopping experience. Click here for information on making sure that your cookies are turned on.Charm & Chain does not knowingly collect any personal information from children under the age of 13. Charm & Chain makes good faith efforts to store information in a secure operating environment not available to the public, Charm & Chain cannot guarantee complete security. Charm & Chain disclaims liability for unintentional security breaches.

Special Offers and Programs

The following terms and conditions apply to any and all incentives, benefits, or programs thereof, including, but not limited to, promotional offers, discount and gift value cards, discount codes, coupons, reward points, and reward programs with the foregoing also collectively referred to as "Special Offers." Unless otherwise indicated in writing, Special Offers (i) are valid for merchandise in stock at the time an order is placed and not valid for back-ordered, out-of-stock, or made-to-order merchandise, (ii) do not apply to the cost of taxes, shipping, or handling charges, (iii) are not valid toward the purchase of gift cards, gift certificates, or any other form of credit with the Site or Charm & Chain for an expressed or implied monetary value, (iv) are limited to one (1) use per customer, (v) are not valid with previous purchases or purchases after the designated term of the offer, (vi) must be confirmed by 11:59 P.M. on the last day of the designated term of the offer, (vii) may not be shared, apportioned, or communicated to another party without prior written consent, (viii) may be changed from time to time, extended, and cancelled without prior notice at any time and for any reason and may be restricted on an individual basis in the sole and absolute discretion of the Site or Charm and Chain.

Certain Provisions Regarding Purchases/Returns/Exchanges

When you place an order for an item displayed on the Site, you are making to Charm & Chain an offer of purchase. If Charm & Chain accepts that offer, we will supply the goods where possible, but will not be obligated to do so.

All returns must be postmarked within fifteen (15) days of your receipt of the ordered merchandise. Item(s) must be in original unused condition; all tags, cards, boxes and/or pouches must be included with your return. Any unauthorized returns (i.e. not including a Charm & Chain Return Form, which is included in your original shipment (request a replacement Return Form from returns@charmandchain.com)), undelivered packages, or returns postmarked after fifteen (15) days of your receipt of the order, will be subject to a 20% restocking fee, or delivery may be refused and the item returned to sender.

Returns must be sent via U.S. Postal Service, FedEx, or UPS only. Return packages MUST been insured for the full retail value of the merchandise. Charm & Chain does not accept damaged merchandise. NO REFUNDS OR STORE CREDIT WILL BE ISSUED FOR MERCHANDISE RETURNED IN A USED OR DAMAGED CONDITION. Pack returns with adequate protective padding and materials, as merchandise damaged from improper packaging or otherwise will not be accepted. Any requests for damaged merchandise in connection with insurance claims you may make must be accompanied by a pre-paid, self-addressed electronic UPS label.

If you are entitled to a refund, your refund will be credited back to your original method of payment within seven (7) business days of receipt, except during and after holiday season, during which time return processing may take up to fifteen (15) business days. If you wish to make an exchange, you will have to place a new, separate order (unless you are exchanging damaged merchandise for replacement merchandise). Any return or exchange that does not meet the above criteria will not be accepted. Sale, vintage, one-of-a-kind, and special orders are returnable for store credit only.

Shipping and handling charges are non-refundable, and customer is responsible for return shipping costs. In the case of an order that included free shipping, up to $8 will not be reimbursed in order to cover our cost of the original shipment (this also applies to partial returns if the total order amount drops below $150 due to the return).

If an item you order is not available, or the price has changed, we will attempt to contact you to let you know of the unavailability or the price changes, as applicable. If we are unable to contact you, we will cancel the order. We will not substitute any item without your permission first. Price adjustments are not available for items which have gone on sale since being purchased. We attempt to promptly ship products ordered. Generally, orders placed Monday-Friday before 12 PM EST will begin processing within twenty-four (24) hours, excluding holidays, and will ship within seventy-two (72) hours, in all cases pending availability and credit verification. All orders placed after 12 PM EST will generally begin processing the next business day, and ship within seventy-two (72) hours of when processing begins. Generally, orders placed on Friday after 12 PM EST will begin processing on the following Monday. Please allow additional time for shipments to APO/FPO addresses. Please note that these processing and shipping provisions are only general guidelines, and Charm & Chain cannot ensure that the time frames noted will be met. Although we check all merchandise for defects and damage prior to shipment, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Goods damaged due to buyers' negligence will not be accepted for refund. Charm & Chain is not liable for any damages in the event that merchandise you receive from us is not of the type advertised. If you receive such merchandise, you may return it so long as you comply with all of the return policies of Charm & Chain. Returns and exchanges are accepted on all items unless otherwise noted in the item description. All sale, vintage, one-of-a-kind, and special order items are returnable for store credit only.

Sever ability; No Waiver

If any provision of the Terms of Use is held unenforceable or invalid, such provision will be removed without affecting any other provision and the remaining provisions will continue to be valid and enforceable and construed in accordance with applicable law as nearly as possible to reflect the original intentions of Charm & Chain to enforce any provision of the Terms of Use shall not be construed as a waiver of any provision or right.


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