Contact Us
We are happy to assist you with any inquiry you may have. We respond to messages in the order that they are received, and as quickly as possible. Please use the form below or contact us directly via email. Please see below for more information on where and how to send your inquiries.
General inquiries: Contact: .
Orders: For information about your order or for help placing an order, email our Customer Service representatives at: . To place an order over the phone, please call us at 1-877-376-1829.
Product Inquiries: For questions about any piece of jewelry on the site, contact: . For help with buying something for yourself, or with buying a gift for someone else, please go to our Personal Shopping section on the site, and send us a direct inquiry by filling out our questionnaire form. Our fashion advisors will try their best to get back to you within 48 hours.
Returns:
Our complete return policy may be found here. We accept returns within fifteen (15) days of delivery to you. Please complete the Return Form attached to your packing slip. All returns MUST have this Return Form enclosed. If you need an additional form, please email to receive a Return Form before you send your return. Items purchased on sale, or specified as Vintage or One of a Kind, are returnable for store credit only. Merchandise without original tags in-tact is non-returnable.
Potential Designers: If you are a designer who believes that your jewelry would be a good fit for our collection, contact: . Please enclose your linesheets and/or pictures in your email.
Press and Media: For press inquires, please contact press@charmandchain.com.
Careers: If you are interested in working or interning at Charm & Chain, please send your resume and contact information to .
Feedback and Suggestions: If you have any feedback or suggestions for the site, please email .
