Shipping & Returns

SHIPPING AND RECEIVING

Domestic and international orders sent to residential and commercial addresses may be tracked by logging into your account. After logging into your account, locate your most recent order and click ‘View Order’. Once you are in the order, click on the ‘Shipments’ tab. From the ‘Shipments’ tab, click on the tracking number to view the most up-to-date tracking details for your shipment. Alternatively, you may click on the tracking link from your ‘Shipment Confirmation’ email.  Please allow up to 24 hours for tracking information to register in the UPS system. Orders sent to PO Boxes or to APO/FPOs are sent via United States Postal Service.

DELIVERY SCHEDULE (Domestic Only)

 

Below are the estimated UPS ground business days in transit:

 

When will my order ship?

Orders received for in-stock items ship within 24 to 72 hours. All domestic orders are sent via UPS unless a PO BOX or APO/FPO has been specified, in which case items are sent USPS. Overnight orders must be received by 12 PM EST to be sent out the same day, excluding holidays and weekends. Orders received after 12PM EST Thursday will be delivered the following Monday, excluding holidays. Orders received after 12 PM EST will be processed the following business day, excluding holidays. We do not ship Saturday delivery. Please note that these processing and shipping provisions are only general guidelines. Charm & Chain is not responsible for shipping carrier delays and cannot ensure that the time frames noted above will be met.

Do you ship internationally?

Yes, we currently ship to the countries listed below. We require a valid street address (P.O. Box addresses cannot be accepted) and a telephone number for your order. Based on the rules and regulations of the destination country, some international orders may require several weeks for processing. Please be advised that Charm & Chain is not responsible for any additional duties, taxes, or other shipping related fees that may be charged by your specific locality. We recommend that all customers shipping internationally investigate such fees prior to completing a purchase with us.

WE SHIP TO THE FOLLOWING INTERNATIONAL COUNTRIES:

Albania

Bulgaria

Finland

Jamaica

Mongolia

Romania

Tanzania

Andorra

Cambodia

France

Japan

Montenegro

Saint Kitts and Nevis

Thailand

Anguilla

Canada

French Guiana

Jordan

Montserrat

Saint Lucia

Timor Leste

Antigua and Barbuda

Cape Verde Islands

French Polynesia

Kazakhstan

Morocco

Saint Vincent and the Grenadines

Tonga

Aruba

Cayman Islands

Georgia

Kenya

Mozambique

Samoa

Trinidad and Tobago

Australia

Chile

Germany

Kuwait

Namibia

San Marino

Turks and Caicos Islands

Austria

China

Gibraltar

Laos

Nepal

Sao Tome + Principe

Tuvalu

Azerbaijan

Colombia

Greece

Latvia

Netherlands

Saudi Arabia

U.S. Virgin Islands

Bahamas

Comoros Islands

Greenland

Lebanon

Netherlands Antilles

Serbia

Ukraine

Bahrain

Cook Islands

Grenada

Lesotho

New Caledonia

Seychelles

United Arab Emirates

Bangladesh

Costa Rica - San José

Guadeloupe

Liechtenstein

New Zealand

Singapore

United Kingdom

Barbados

Croatia

Guam

Lithuania

Nicaragua

Slovakia

United Kingdom - Guernsey

Belarus

Cyprus

Guatemala

Luxembourg

Norway

Slovenia

United Kingdom - Jersey

Belgium

Czech Republic

Guyana

Macau

Oman

Solomon Islands

Uruguay

Belize

Denmark

Honduras

Macedonia

Panama

South Africa

Vanuatu

Bermuda

Dominica

Hong Kong

Madagascar

Papau New Guinea

South Korea

Venezuela

Bhutan

Dominican Republic

Hungary

Maldives

Paraguay

Spain

Yemen

Bolivia

Ecuador

Iceland

Malta

Peru

Spain - Canary Islands

 

Bosnia-Herzegovina

El Salvador

India

Martinique

Philippines

Suriname

 

Botswana

Estonia

Indonesia

Mauritius

Poland

Swaziland

 

Brazil

Falkland Islands

Ireland

Mexico

Portugal

Sweden

 

British Virgin Islands

Faroe Islands

Israel

Moldova

Puerto Rico

Switzerland

 

Brunei

Fiji

Italy

Monaco

Qatar

Taiwan ROC

 

 

What does international shipping and handling cost?

DHL International: $45.00, DHL International to Canada: $35.00.

Do I need to sign for my package?

As an added security measure, Charm & Chain requires a signature for all US deliveries for orders of $1,000 USD or more.  However, it is at the discretion of the delivery service provider to require that the signature be made in-person for any delivery.  

What if my package is unclaimed or I forget to include a completed return form? 

On rare occasions, packages are returned to us as undeliverable. 

A package is deemed undeliverable for one of the following reasons: 

  • Incorrect or incomplete address 
  • Non-deliverable address: addresses that do not or cannot accept mail 
  • Three (3) failed delivery attempts 
  • Recipient did not pay taxes, duties, customs fees or related charges 
  • Unclaimed by recipient 
  • Refused by recipient 

Arrangements for re-delivery for domestic orders may be made upon a recipient's request; however, any shipping and handling fees associated with re-delivery must be paid by the recipient. Customers will receive an Unclaimed/Unmarked Order notification via e-mail within five (5) days of our receipt of an unmarked return package. Ten (10) business days after an Unclaimed/Unmarked Order notification, a 20% restocking fee will be assessed. Thirty (30) business days after an Unclaimed/Unmarked Order notification, an unclaimed or unmarked order will not be re-delivered and will not be eligible for any form or refund or credit. 

International packages that are refused or unclaimed by the recipient for any reason are not eligible for refund and the package will be abandoned by C&C.  

RETURNS

Charm & Chain is dedicated to creating a positive shopping experience for every customer. If you are not satisfied with your purchase, please follow the instructions provided on the Return Form included with your order. Our Return Policy may be found below. Should you have any questions, please contact us at  with the subject line “RETURN INQUIRY” and your original Charm & Chain order number. 

RETURN POLICY

We accept returns within fifteen (15) days of delivery to you on most full price styles that are not made-to-order.  All sale and made-to-order items are final sale and cannot be returned or exchanged.  If your order is eligible for return, please complete the Return Form included in with your order.  All returns MUST have this Return Form enclosed.  If you need an additional form, please email  to receive a Return Form before you send your return.  Merchandise without original tags intact is non-returnable.  Returns will be processed in 7-10 business days.

Returns must be sent via U.S. Postal Service, FedEx, or UPS only. Return packages MUST been insured for the full retail value of the merchandise. Charm & Chain does not accept damaged merchandise. NO REFUNDS OR STORE CREDIT WILL BE ISSUED FOR MERCHANDISE RETURNED IN A USED OR DAMAGED CONDITION. Pack returns with adequate protective padding and materials, as merchandise damaged from improper packaging or otherwise will not be accepted. Any requests for damaged merchandise in connection with insurance claims you may make must be accompanied by a pre-paid, self-addressed electronic UPS label.

Shipping and handling charges are non-refundable, and customer is responsible for return shipping costs. 

If you are entitled to a refund, your refund will be credited back to your original method of payment within 7-10 business days of receipt, except during and after holiday season, during which time return processing may take up to fifteen (15) business days. If you wish to make an exchange, you will have to place a new, separate order (unless you are exchanging damaged merchandise for replacement merchandise). 

If an item you order is not available, or the price has changed, we will attempt to contact you to let you know of the unavailability or the price changes, as applicable. If we are unable to contact you, we will cancel the order. We will not substitute any item without your permission first. Price adjustments are not available for items which have gone on sale since being purchased. We attempt to promptly ship products ordered. Generally, orders placed Monday-Friday before 12 PM EST will begin processing within twenty-four (24) hours, excluding holidays, and will ship within seventy-two (72) hours, in all cases pending availability and credit verification. All orders placed after 12 PM EST will generally begin processing the next business day, and ship within seventy-two (72) hours of when processing begins. Generally, orders placed on Friday after 12 PM EST will begin processing on the following Monday. Please allow additional time for shipments to APO/FPO addresses. Please note that these processing and shipping provisions are only general guidelines, and Charm & Chain cannot ensure that the time frames noted will be met.

Charm & Chain inspects all merchandise for defects and damage prior to shipment. However, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Goods damaged due to buyers’ use and/or negligence will not be accepted for refund. Charm & Chain is not liable for any damages in the event that merchandise you receive from us is not of the type advertised. If you receive such merchandise, you may return it so long as you comply with all of the return policies of Charm & Chain. Returns and exchanges are accepted on all items unless otherwise noted in the item description.